Practices have changed because of coronavirus. Call or visit your practice website to book and cancel appointments, get advice, consultations, referrals and prescriptions. Most patients will not need to visit the practice but if you do need to be seen practices are making their buildings safe and protecting you and their staff so that you can be seen in person.

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Need a Doctor?

If you live in City and Hackney you can get access to medical help daily, in the evenings and at weekends. Whether you need urgent help or a routine doctor’s appointment – you CAN get an appointment, at a time that works for you. Contact your GP Practice for details.

Call your local GP practice first – and ask for the Duty Doctor – you’ll get medical help within two-hours.

A doctor will call you back in that time and either

  • advise you over the phone
  • get you an appointment at a surgery
  • arrange a home visit
  • make an urgent referral for you to another service

Duty Doctors are on hand and ready to help between 8am to 6.30pm Monday to Friday.

If you need help outside these times, call 111.

If it’s an emergency or life-threatening situation, you should still call 999.

But during weekday opening hours, your GP practice is often the best place to start, where they know you and your family and have your full medical record.

It can save you needing to call 111 or going to A&E.

Find your surgery

We have routine appointments available to book now – just call or visit your surgery website. These appointments will most likely be via a camera for a video consultation, but a face-to-face option is still in place for those that really need it.

Your practice really wants to hear from you if you have ANY health worries at all – please don’t sit at home worrying about your illness – call your surgery.

Find your surgery

Our GPs offer 30-minute consultations if you need them, just ask when you call your surgery to book.

Book using an app

You can book appointments online using the NHS Digital Online Access or Patient Access apps. You can also use the apps to check your symptoms, view your medical record, order repeat prescriptions and discover local health services. Call your surgery to sign up and get login details.

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Telephone Consultations

Phone consultations can also be booked with doctor or nurse for brief advice and help – call your surgery to book.

Video-call appointments online

You can now see a GP or healthcare professional online, via a video conference call. All you need is a smartphone, tablet or computer with internet access. Contact your surgery for details.

Online Consultations

All our practices offer online consultations – available via the GP practice website. You can ask questions, report symptoms and upload photos via an online request form and get the right clinical help, service or support you need.

Text Messaging Services

Are used by practices to interact with patients and careers to send appointment reminders, to cancel appointments and promote key health messages and campaigns.

Practices are open Monday to Friday – 8am to 6.30pm

Call your surgery, speak to a receptionist, visit the practice website or use an app, to make an appointment.

Find your surgery

Evening surgery - 6.30pm and 8pm

  • Most practices open later than 6.30 on at least one evening a week. You can book evening appointments – call your GP Practice.

If it’s urgent call 111 or visit NHS 111 Online.

Weekends

  • We have five GP surgeries open across City and Hackney at the weekend. Call your local GP surgery to book an appointment and find out more about the help available.
  • Practice nurses offer help with managing post-surgery wounds in Weekend Wound Clinics for local patients. Call your local practice for more details.

Remember - if it’s an emergency, or life-threatening situation, you should call 999.

Did you know you can get a lot more than a routine medical appointment at your GP Practice? You can also get help from the rest of the practice team.

Practice nurses and healthcare assistants offer a whole range of general health services including blood pressure and diabetes checks, vaccinations, wound management, weight management, contraception, ante-natal or child health checks and blood tests.

Practice pharmacists are available to help with medications and prescriptions. Social prescribers or wellbeing practitioners can help with wider lifestyle challenges and difficulties, from dealing with addiction, living with chronic illness to mental health and financial struggles.

Call or talk to your GP practice reception, about who is best to help you.

Click here to find out more about our extra GP Services

All practices are set up to cater for the needs of patients with disabilities, hidden or visible. Each practice is fitted with hearing loops and can provide information or order items in braille, or in some non-English translations. All our practice websites have options that can make it easier to access information and services – whether you have only basic digital skills, hidden disabilities, such as dyslexia or other reading difficulties, visual impairments, or you’re still learning English.

Find your surgery