QI Case Studies
Implementing a Total Triage model using Engage Consult during Covid-19: The challenges and successes
Lower Clapton Group Practice, Aysha Gardezi & Zara GP
Area of Focus: Documents – Efficient Processes
The problem: Duplication and errors
Key Achievements within 6 weeks: Created a standard process and clarity on reception work stations. 90.5 hours saved in practice per year
Nightingale Practice, Key contact:Rebecca, Jill, Aysher & David
Area of Focus: Reception team
The problem: Cherry picking of jobs, unbalanced workload and interruptions
Key Achievements within 6 weeks: Receptionists feeling more empowered & fairer workloads. A target to reduced interruptions by 50% by 3months.
Southgate Road Medical Centre, Key contact: Shabana
Area of focus: Asthma reviews - Efficient processes
The problem: Variation in quality of asthma checks by team and high A&E attendance for asthma
Key achievement within 6 weeks: A checklist for reviews to support HCAs. Plan to audit A&E attendances in 12months.
Neaman Practice, Key contact: Shahana
Area of focus: Well organised practice
The problem: Lack of knowledge about items in stock and time wasted looking for items
Key achievement within 6 weeks: Improved compliance with CQC requirements and projected time saving of 500 hrs per year.